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Privacy Policy

Effective date: 15 October 2025
Business: Sunshine Coast Cladding (ABN 63 065 001 517) (“we”, “us”, “our”)
Contact: info@sunshinecoastcladding.com.au | 0426 576 947

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We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What we collect

We may collect:

  • Contact details: name, phone, email, suburb, address.

  • Project information: property details, notes about your cladding requirements, photos/files you upload.

  • Communications: enquiries, quotes, emails, messages, testimonials/reviews.

  • Website & analytics data: pages viewed, device/browser info, IP address, referral source, cookies.

  • Payment/admin data (if applicable): invoices, payment status and method (processed by our payment provider—no full card details stored by us).

 

2. How we collect your information

  • Directly from you (website forms, email, phone, social media, in person).

  • Automatically when you use our website (cookies, analytics).

  • From third parties where you’ve asked us to liaise (e.g., builders, suppliers).

 

3. Why we collect it (uses)

We use your information to:

  • Respond to enquiries and provide quotes.

  • Schedule site visits and deliver cladding services.

  • Send project updates, invoices and receipts.

  • Improve our website and services (analytics, troubleshooting).

  • Request feedback/testimonials (optional).

  • Meet legal, tax and insurance obligations.

 

4. Cookies & analytics

Our site (hosted on Wix) uses cookies to operate and to understand usage. We may also use tools such as Google Analytics (and, where used, Meta Pixel/ads) to measure traffic and performance. You can control cookies in your browser settings; some features may not work correctly if cookies are disabled.

 

5. Marketing

We may send service-related updates or, with your consent, occasional marketing about our services. You can opt out at any time via the unsubscribe link (if provided) or by contacting us.

 

6. Sharing your information

We may share limited information with:

  • Service providers who help run our business (e.g., Wix hosting, email, cloud storage, analytics, IT support, payment processors).

  • Suppliers/contractors involved in your project (only what’s necessary).

  • Professional advisers (accountants, insurers) and authorities where required by law.
    We do not sell your personal information.

 

7. Overseas disclosure

Because we use cloud services and Wix hosting, your information may be processed or stored outside Australia (e.g., the US, EU, Israel and other jurisdictions used by those providers). We take reasonable steps to ensure these providers protect your information to Australian standards.

 

8. Security & retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. We keep information only as long as needed for the purposes above and to comply with legal requirements, then securely delete or de-identify it.

9. Access & correction

You can request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate, out-of-date or incomplete. Contact us using the details above and we’ll respond within a reasonable time.

 

10. Your choices

  • You can choose not to provide certain information, but this may affect our ability to deliver quotes or services.

  • You can disable cookies via your browser.

  • You can opt out of marketing at any time.

 

11. Third-party links

Our website may contain links to other sites. We’re not responsible for the privacy practices of those websites.

 

12. Children

Our services are intended for adults. We don’t knowingly collect personal information from children under 16 without parental consent.

 

13. Complaints

If you have a privacy concern, please contact us first so we can help. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au | 1300 363 992.

 

14. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website and will include the effective date above.

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